Quotezone Car Insurance Review
The Car Insurance Television independent car insurance review panel look at
CAR INSURANCE COMPANY: Quotezone
Website: http://www.quotezone.co.uk
About the Website - Quotezone are an independent company not associated to an insurance broker or insurance company. They provide a quote comparison system similar to the major aggregators.
Our Review Methodology
We asked a large team of people to visit the Quotezone website and report back to us with a questionaire about how easy the car insurance website was to use and whether the website offered all the car insurance services and covers they required as potential customers.
Our Car Insurance review team consisted of a wide cross section of the UK population, various car makes and types, occupations, driving histories and ages; the only common factor was that none of the team had bought car insurance online before we started the review process.
The object of the car insurance review was to assess the ease of use of the Quotezone site and availability of online information to aid purchasing cover. We specifically asked the team to look at the range of cover options, functionality and services offered by the site; and not just to compare car insurance quotes prices and premiums.
The Review
Q. Is the car insurance company currently offering any special discounts or offers?
A. None.
Q. Is telephone help readily available from the webpage?
A. Only a email address.
Q. Is there a claims section readily accessible?
A. No, Quotezone deals solely with quotes.
Q. Was it easy to find the quote page?
A. Very.
Q. Was there an option to recall a previous quote?
A. Yes.
Q. Are there any restrictions to getting a quote?
A. Yes but only a minimum age.
Q. What are the minimum and maximum ages?
A. The minimum age was 17 and no maximum was specified.
Q. Are Kit Cars, Q plates and modified vehicles covered?
A. Yes, they ask for details of mods and the cars origin so as to obtain a fair quote.
Q. Do they cover Northern Ireland (NI)?
A. Yes and the quotes for the region were very competitive.
Q. How many pages are there before you get a quote?
A. There was only one page but you were given questions individually in order to collect data and many respondents felt there were more questions than necessary.
Q. Does the application find your address easily from the postcode?
A. Yes.
Q. What is the maximum number of NCD years allowed?
A. There was no maximum.
Q. Does the car details come automatically from the DVLA when the reg no is entered?
A. Yes although the reg wasn’t necessary to proceed.
Q. What are the maximum and minimum Voluntary Excess Amounts?
A. 0-500 pounds.
Q. How many accidents are you allowed?
A. You just had to give details of all accidents.
The Car Insurance Cover
Q. Did you understand the levels of cover you were getting?
A. There were no explanations when you choose your cover level.
Q. What additional covers were offered eg Breakdown cover, glass cover etc?
A. Each company offered different additions.
Q. Were these covers included or do you have to pay extra?
A. These were inclusive.
Q. Could you remove specific covers to make the quoted premium cheaper?
A. No.
Q. Can you save the quote to return to this site later?
A. Yes you had to set up an account in the contact section of the questions.
Q. Are you offered the policy documents and keyfacts documents to read before you purchase?
A. Not until you are directed to the site of the policy you choose, but yes before purchase.
Q. What payment methods are available?
A. You had links next to the quotes which gave details of finalizing your quote with the selected insurer.
Q. Are you still at the same site or have you been passed to the insurance company site to complete the purchasing?
A. You were directed to specific sites to finalize the process.
Overall
Q. Was it easy to understand what the questions wanted? – Were there additional help boxes?
A. There were useful advice bubbles on some questions.
Q. Were all the questions necessary?
A. It was widely felt that there were too many contact questions and you had to give answers to proceed.
Q. Could you change things like voluntary excess to get a requote
A. No you could not requote without going back through the questions.
Q. How long did it take to get a quote?
A. On Average about 10 mins.
Q. How many quotes were returned?
A. On Average - 77 but several brokers offered multiple quotes
Q. Were the quotes competitive?
A. You are offered a range of quotes, some of which were very competitive!
Q. Do the quotes offered have different levels of cover?
They were all comprehensive but had different extras dependent upon the company quoting.
Q. How did you find the navigation? Was it easy to move around?
A. The site was very clear and the navigation straightforward but slightly misleading as to the process of finalising the quote.
Q. What did you like or dislike about this site and Why?
A. The most general complaint from nearly all our respondents was that "it bragged only one question page but failed to mention it was 4 time larger than a usual page, and you are then sent off to another site".
Another major criticism voiced by many in the survey team, was that it claimed to get quotes from 90 insurers but on average 13 did not return a quote and the other 77 contained many multiple quotes from the same insurer.
Q. Was the website quick or slow?
A. On average - Fairly slow.
Q. Was the site easy to use?
On a scale of 1 to 5, 1 being hard to use and 5 being very easy - how would you rate it?
A. 3.5 - The site seemed straightforward with good quotes returned, but functionally it turned out less then it claimed in certain areas.
CAR INSURANCE COMPANY: Quotezone
Website: http://www.quotezone.co.uk
About the Website - Quotezone are an independent company not associated to an insurance broker or insurance company. They provide a quote comparison system similar to the major aggregators.
Our Review Methodology
We asked a large team of people to visit the Quotezone website and report back to us with a questionaire about how easy the car insurance website was to use and whether the website offered all the car insurance services and covers they required as potential customers.
Our Car Insurance review team consisted of a wide cross section of the UK population, various car makes and types, occupations, driving histories and ages; the only common factor was that none of the team had bought car insurance online before we started the review process.
The object of the car insurance review was to assess the ease of use of the Quotezone site and availability of online information to aid purchasing cover. We specifically asked the team to look at the range of cover options, functionality and services offered by the site; and not just to compare car insurance quotes prices and premiums.
The Review
Q. Is the car insurance company currently offering any special discounts or offers?
A. None.
Q. Is telephone help readily available from the webpage?
A. Only a email address.
Q. Is there a claims section readily accessible?
A. No, Quotezone deals solely with quotes.
Q. Was it easy to find the quote page?
A. Very.
Q. Was there an option to recall a previous quote?
A. Yes.
Q. Are there any restrictions to getting a quote?
A. Yes but only a minimum age.
Q. What are the minimum and maximum ages?
A. The minimum age was 17 and no maximum was specified.
Q. Are Kit Cars, Q plates and modified vehicles covered?
A. Yes, they ask for details of mods and the cars origin so as to obtain a fair quote.
Q. Do they cover Northern Ireland (NI)?
A. Yes and the quotes for the region were very competitive.
Q. How many pages are there before you get a quote?
A. There was only one page but you were given questions individually in order to collect data and many respondents felt there were more questions than necessary.
Q. Does the application find your address easily from the postcode?
A. Yes.
Q. What is the maximum number of NCD years allowed?
A. There was no maximum.
Q. Does the car details come automatically from the DVLA when the reg no is entered?
A. Yes although the reg wasn’t necessary to proceed.
Q. What are the maximum and minimum Voluntary Excess Amounts?
A. 0-500 pounds.
Q. How many accidents are you allowed?
A. You just had to give details of all accidents.
The Car Insurance Cover
Q. Did you understand the levels of cover you were getting?
A. There were no explanations when you choose your cover level.
Q. What additional covers were offered eg Breakdown cover, glass cover etc?
A. Each company offered different additions.
Q. Were these covers included or do you have to pay extra?
A. These were inclusive.
Q. Could you remove specific covers to make the quoted premium cheaper?
A. No.
Q. Can you save the quote to return to this site later?
A. Yes you had to set up an account in the contact section of the questions.
Q. Are you offered the policy documents and keyfacts documents to read before you purchase?
A. Not until you are directed to the site of the policy you choose, but yes before purchase.
Q. What payment methods are available?
A. You had links next to the quotes which gave details of finalizing your quote with the selected insurer.
Q. Are you still at the same site or have you been passed to the insurance company site to complete the purchasing?
A. You were directed to specific sites to finalize the process.
Overall
Q. Was it easy to understand what the questions wanted? – Were there additional help boxes?
A. There were useful advice bubbles on some questions.
Q. Were all the questions necessary?
A. It was widely felt that there were too many contact questions and you had to give answers to proceed.
Q. Could you change things like voluntary excess to get a requote
A. No you could not requote without going back through the questions.
Q. How long did it take to get a quote?
A. On Average about 10 mins.
Q. How many quotes were returned?
A. On Average - 77 but several brokers offered multiple quotes
Q. Were the quotes competitive?
A. You are offered a range of quotes, some of which were very competitive!
Q. Do the quotes offered have different levels of cover?
They were all comprehensive but had different extras dependent upon the company quoting.
Q. How did you find the navigation? Was it easy to move around?
A. The site was very clear and the navigation straightforward but slightly misleading as to the process of finalising the quote.
Q. What did you like or dislike about this site and Why?
A. The most general complaint from nearly all our respondents was that "it bragged only one question page but failed to mention it was 4 time larger than a usual page, and you are then sent off to another site".
Another major criticism voiced by many in the survey team, was that it claimed to get quotes from 90 insurers but on average 13 did not return a quote and the other 77 contained many multiple quotes from the same insurer.
Q. Was the website quick or slow?
A. On average - Fairly slow.
Q. Was the site easy to use?
On a scale of 1 to 5, 1 being hard to use and 5 being very easy - how would you rate it?
A. 3.5 - The site seemed straightforward with good quotes returned, but functionally it turned out less then it claimed in certain areas.
Labels: car insurance, car insurance comparison, Car Insurance Review, car insurance reviews, Compare Car Insurance, Quotezone, Quotezone Car Insurance Review
posted by CarInsurance at
Wednesday, April 21, 2010
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