Moneysupermarket.com Car Insurance Review

The Car Insurance Television independent car insurance review panel look at
CAR INSURANCE COMPANY:
Website: Moneysupermarket.com

About the Website – Moneysupermarket.com are an independent company and one of the first price aggregation websites. Originally founded from an IFA mortgage business they are not associated to an insurance broker or insurance company. They provide a car insurance quote comparison system. In 2007, Moneysupermarket.com Group PLC was admitted to trading on the London Stock Exchange. Moneysupermarket.com are renowned for a range of television advertisements and are today supported by a call centre.

Our Review Methodology
We asked a large sample of people to visit the Moneysupermarket.com website and report back to us with a questionnaire about how easy the car insurance quotation system was to use and whether the site offered all the car insurance services and covers they required as potential customers.
Our Car Insurance review team consisted of a wide cross section of the UK population, various car makes and types, occupations, driving histories and ages; the only common factor was that none of the team had bought car insurance on-line before we started the review process.

The object of the car insurance review was to assess the ease of use of the Moneysupermarket site and availability of online information to aid purchasing cover. We specifically asked the team to look at the range of cover options, functionality and services offered by the site; and not just to compare car insurance quotes prices and premiums.

The Review

Q. Is the car insurance company offering any special discounts or offers?
A. Various offers of courtesy cars and inclusive legal cover all options available at extra cost.

Q. Is telephone help readily available from the webpage?
A. There is a ‘contact us’ link at the bottom of the page and a discreet phone number.

Q. Is there a claims section readily accessible?
A. No, the site simply refers you to car insurers.

Q. Was it easy to find the quote page?
A. The question process at the beginning automatically gets you a quote.

Q. Was there an option to recall a previous quote?
A. Yes

Q. Are Kit Cars, Q plates and modified vehicles covered?
A. The site does not cater for q plates or any kind of commercial vehicle

Q. Do they cover Northern Ireland (NI)?
A. The site covers the United Kingdom.

Q. How many pages are there before you get a quote?
A. 5 pages collecting data for quote.

Q. Does the application find your address easily from the postcode?
A. Very quick results then just choose your house number.

Q. Do the car details come automatically from the DVLA when the registration number is entered?
A. Yes, but you can obtain quote without a registration number.

Q. Was it easy to understand what the questions wanted? – were there help boxes?
A. Simple straight questions with help box for each.

Q. Were all the questions necessary?
A. The questions were necessary but you have to open an account in order to obtain a quote.

Q. Could you change things like voluntary excess to get a requote?
A. You could retrace to amend any detail in the process

Q. How long did it take to get a quote?
A. Less then five minutes.

Q. How many quotes were returned?
A. 92 on average but and on average there were 27 that could not quote without the car registration number.

Q. Were you offered a wide range of prices?
A. Quotes ranged on average from £357.36 to £1605.68 for the same details.

Q. Can you go back and requote?
A. The quotes are saved until the policy start date and are accessed through your account.

Q. What additional covers were offered eg Breakdown Cover, glass cover etc?
A. Many insurers offered extra cover but not many were all inclusive.

Q. Can you save the quote to return to this site later?
A. Yes through your account

Q. Are you offered the policy documents and key-facts documents to read before you purchase?
A. Before you purchase yes, when you have chosen your supplier.

Q. How did you find the navigation? Was it easy to move around?
A. The site was very straight forward with clear links for the various services offered

Q. Did you like or dislike this site? Why?
A. ‘I liked the site as it was simple and direct and did what I required without complication’ was the sentiment of all our respondents.

Q. Did the site live up to any expectations – eg from ads or TV ads?
A. ‘The site offered me so many quotes I was spoilt for choice’ was the sentiment of the majority of our reviewers.

Q.Was it quick or slow?
A. Very quick

Was the site easy to use?
On a sliding scale of 1 to 5 , 1 being hard to use and 5 being very easy – how would you rate it?
A. Average 4.5, the main point being that it was very straight forward!